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Returns & Exchanges

At Itki Utki, we carefully inspect and pack every order before dispatch. Since our products are prepared specifically for each order, we do not accept returns or exchanges for reasons such as change of mind, incorrect size, color preference, or personal preference.

Damaged Products Only

We accept returns or replacements only for products that arrive damaged or defective.

If you receive a damaged product, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the packaging, if applicable
  • A brief description of the damage

Our team will review the request and, if the damage is verified, provide a suitable replacement or resolution.

Non-Eligible Returns

Returns or exchanges will not be accepted for:

  • Change of mind
  • Incorrect size selected by the customer
  • Color or design preference
  • Products that have been washed, worn, altered, or damaged after delivery
  • Normal wear and tear
  • Any issue not related to a manufacturing or delivery defect

Important

Please inspect your order as soon as it is delivered. Any damage should be reported within the specified time so that we can assist you promptly.

For return or replacement assistance, please contact our customer support team with your order details.